Job Location
Kathmandu / Pokhara
Remote work possible
Department
Operations
Employment Type
Full-time
Experience

2+ years preferred

Working Hours
8 Hours / 5 Days
Relevant Skills
  • Email Communication
  • Word Processing
  • English Language
Base Salary
Rs.20,000-Rs.40,000
Job Benefits
  • Generous Leave Policy
  • Life & Health Insurance
  • Flexible Schedule
  • Sponsored Learning
  • No-compromise Workstation
Date posted
April 13, 2022
Valid through
July 1, 2022
Position
Customer Support Representative
Job Description

We are looking for an experienced customer support representative to join our team. Since we also offer remote work, we are looking for self-managed people who can work without constant supervision.

Responsibilities
  • Read, filter and reply to incoming messages from customers
  • Forward incoming messages/emails to dedicated teams
  • Moderate and reply to customer reviews on mobile app stores
  • Work with HR Manager to filter and follow up with applicants
  • Write support articles and FAQs for the company's services
Qualifications

If you have at least a few of the following skills, you can apply for this position. You will be assigned the best role based on your prior experience.

  • Completed Intermediate level (+2) in the English medium
  • Excellent knowledge of written and spoken English
  • Good knowledge of computers, the internet and mobile apps
  • Good knowledge of writing and word processing tools
  • Polite and empathetic behaviour

Preferred Qualities
  1. Prior experience in working as a customer support representative
  2. Has great communication and social skills
  3. Has experience in remote work
  4. Has some knowledge of the software development process

As an employer, we provide equal opportunities, irrespective of our people’s background and abilities. Not everyone has the same backstory to tell, so we embrace what you have to offer.

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Position: Customer Support Representative

Thank you for submitting your application.

Here is what you should expect.

  1. You will receive an automated email for a confirmation shortly. Please make sure to check your spam/junk folder and mark it as not spam if it\’s there.
  2. We will review your application within three days.
  3. Someone from our team will send you an email if you get shortlisted.
  4. We may call you at your mobile number if we need further information.
  5. We do not entertain phone calls regarding your application.

Please Note: If you didn\’t receive any confirmation email from us within an hour after applying, please send us your application directly to hr@yarsalabs.com.

Thanks,

HR Manager